FAQ

Frequently Asked Questions

Here at Alilang, we strive to offer you the best shopping experience possible. Below are some of the most common questions that are asked so you can quickly find your answer if yours happens to be one of those listed. If your question is not listed here, please feel free to contact us and we'll be more than happy to help you!

1. I have a promo code. How do I use it?
You can apply your discount code during checkout in the field that states "Got a discount code? Click here!" and your discount will be applied to your order.

2. Can I call to place my order?
Unfortunately at this time we are not able to process orders over the phone. However, if you are having trouble placing your order, please contact us and our customer care team will be happy to assist you.

3. How do I check my order status? 
If you created an account with us and you checked out with that same account, simply log into your account to see your order history and the status of your order. If you checked out without creating an account or as a guest, you can track your order with the order confirmation email and tracking confirmation email that you should have received.

You will receive the order confirmation email immediately after placing your order successfully. You will receive the tracking confirmation email no later than 2 business days after placing your order. Please be sure to check your spam or promotions folder for this email. If you think you misspelled your email, please contact us.  

4. Can I cancel or modify my order?
If you would like to cancel or modify your order, please contact us immediately and we can make the requested changes for you. If your order has been processed and shipped, then we will be unable to make any cancellations or modifications for you. 

5. What payment types are accepted?
We accept Visa, American Express, MasterCard, Paypal, Apple Pay, and Google Pay.

6. Do you charge sales tax?
We are thereby required by state law to collect sales tax on any order shipped to your state if taxes are applicable. If you have any further questions or concerns, please contact your state Department of Revenue.

7. What should I do if I am missing an item in my delivered package?
Not to worry! If you are missing an item, please contact us with your name, order number, and the name of the item that is missing. Our customer care team will help you resolve the issue as fast as possible.

8. I would like to exchange my item for a different color or size. How do I do this?
If you need an exchange, please contact us and we will be happy to assist you with your request.

9. I do not see any questions regarding your VIP Membership Program.
You can read our specialized VIP Membership Program FAQ here!

10. I do not see any questions regarding your Affiliate Program.
You can read our specialized Affiliate Program FAQ here!